Privacy Policy

Last updated: 1 September 2026

Isilembe (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website or enquire about staying with us.

1. Information We Collect

When you submit an enquiry or contact us through our website, we may collect personal information including your:

  • Name and surname

  • Email address

  • Telephone number

  • Preferred travel or stay dates

  • Number of guests

  • Any other information you choose to provide as part of your enquiry

We may also collect limited technical information when you visit our website, such as your IP address, browser type and website usage information through cookies or similar technologies.

2. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and requests

  • Provide information about Isilembe and our accommodation

  • Assist with booking and stay-related enquiries

  • Communicate with you regarding your enquiry

  • Improve our website, services and guest experience

  • Send marketing communications where you have provided the necessary consent

We will only use your personal information for purposes that are reasonable and compatible with the purpose for which it was collected.

3. Sharing Your Information

We will not sell, rent or otherwise trade your personal information.

We may share your information with trusted service providers who assist us in operating our website and business, where this is necessary to provide our services. Where appropriate, we take reasonable steps to ensure that these parties protect your information and process it in accordance with applicable privacy laws.

We may also disclose personal information where required or permitted by law.

4. Marketing Communications

If you choose to subscribe to communications from Isilembe, we may use your email address to send you information about the lodge, special offers, news and other relevant updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us directly.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our website and support website functionality.

You can adjust your browser settings to manage or disable cookies. Please note that disabling certain cookies may affect the functionality of the website.

6. Protecting Your Information

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

While we take reasonable steps to protect the information we hold, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Your Rights

In accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”), you may have the right to:

  • Request access to the personal information we hold about you

  • Request that inaccurate or incomplete information be corrected

  • Request the deletion of your personal information where legally permissible

  • Object to certain processing of your personal information

  • Withdraw consent where processing is based on your consent

  • Lodge a complaint with the Information Regulator where you believe your personal information has been processed unlawfully

To exercise any of these rights, please contact us using the details below.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or applicable legislation. The updated version will be published on this page with the revised date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Isilembe
Email: travel@isilembe.com
Website: www.isilembe.com

By submitting your information through this website, you acknowledge that you have read and understood this Privacy Policy and that your information will be processed as described above.